Routes 117, 121, 125, and 221 will experience delays on Thursday, October 24 due to Vice President Harris and Former President Obama visiting the Atlanta area. There will be no detours for those routes. Follow the service alerts on itsmarta.com and the MARTA On the Go app or subscribe to service alerts at https://www.itsmarta.com/service-updates.aspx for updates.
Customer Call Abandonment Rate
Definition: Customer Call Abandonment Rate measures the percentage of customers who terminate a call while waiting for a customer representative to answer.
Performance (March 2024):
The customer call abandonment rate was 1.70% in March 2024, which met the target of 6.00% or less.